View the full results in Broker Service View
Chubb was rated best for underwriting expertise and flexibility by commercial lines brokers in the latest Insurance Times survey of insurers’ service levels.
Top for personal lines underwriting was Plum Underwriting.
Insurers are rated by brokers for the level of service they provide in the annual Broker Service Survey conducted by Insurance Times.
ACE held its number two spot for commercial lines underwriting in the 2011 survey. Fusion and Hiscox came in joint third place.
In personal lines, Oak Underwriting was in the number two position for underwriting, while Chubb came in third.
Sample data:
Commercial lines: underwriting flexibility and expertise
| 2011 ranking | 2010 ranking | 2011 average score | 2010 average score | |
| Chubb | 1 | 1 | 3.96 | 4 |
| ACE | 2 | 2 | 3.9 | 3.98 |
| Fusion | 3 | 4 | 3.89 | 3.86 |
| Hiscox | 3 | 7 | 3.89 | 3.74 |
Personal lines: underwriting flexibility
| 2011 ranking | 2010 ranking | 2011 average score | 2010 average score | |
| Plum Underwriting | 1 | 7 | 4.01 | 3.73 |
| Oak Underwriting | 2 | 2 | 4 | 3.98 |
| Chubb | 3 | 1 | 3.98 | 4.1 |
Average scores where 1=very poor, 5=excellent.
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