All broker service survey articles
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NewsInsurance Times launches annual Broker Service Survey for 2024/25
UK general insurance brokers have the opportunity to provide feedback on insurer service for both personal and commercial lines in Insurance Times annual benchmarking survey
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Online onlyBroker Service Survey 2020/21: How many stars do your insurer partners deserve?
The annual Insurance Times Broker Service Survey 2020/21 is now open to brokers nationwide. Brokers - how well has your insurer supported you during the last 12 months?
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IT InterviewBroker Service Q&A: Covéa aims to stand out from the crowd
Insurance Times speaks to Covéa Insurance’s director of regional operations Keith Hector about the five service areas being explored in the broker survey
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IT InterviewBroker Service Q&A: How Markel’s claims experience has improved amid restructure
Insurance Times speaks to Markel’s head of claims Richard Napoli about a key service factor being explored in the broker service survey amid the firm’s restructure
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IT InterviewBroker Service Q&A Covéa Insurance: Making policies so simple that even 11-year-old can understand them
Insurance Times speaks to Covéa Insurance’s director of personal lines distribution Sue Coffey and head of HNW and operational governance Sara Simmons about the five service areas being explored in the broker survey
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Online onlyBroker Service Q&A: Tokio Marine HCC reveals the secret to coping with greater claims volumes
With the Insurance Times Broker Service Survey 2019/20 now open, Tokio Marine HCC’s underwriting director John Booth tells Savan Shah how understanding brokers is key to its operation and how it has dealt with the influx of claims over the past year
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Online onlyBroker Service Q&A: Home & Legacy reveals net promoter score
Insurance Times speaks to Home & Legacy’s managing director Barry O’Neill about the five service areas being explored in the broker survey
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Online onlyBroker Service Q&A: NIG in transformation phase
With the Insurance Times Broker Service Survey 2019/20 now open, NIG’s commercial managing director Sonya Bryson talks about the five key service areas explored in the survey
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Online onlyBroker Service Survey 2019/20: How many stars do your insurer partners deserve?
The annual Insurance Times Broker Service Survey 2019/20 is now open to brokers nationwide!
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Research CentreBroker Service Survey: Have your say about insurer partners
The annual Insurance Times Broker Service Survey 2018/19 is now open to brokers nationwide!
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Online onlyThe Insurance Times Broker Service Report 2017 - Executive Summary
Which insurers in 2017 provided brokers with the best service in commercial and personal lines insurance?
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Online onlyQ&A Lorega: Broker service survey aftermath
Lorega’s group managing director, Neill Johnstone speaks to Insurance Times’ lead researcher, Savan Shah to discuss the strong performance in the Insurance Times Commercial Lines Broker Service Survey
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Online onlyQ&A Towergate: A drive towards technical innovation
Insurance Times lead researcher Savan Shah discusses broker concerns emerging from the Insurance Times Broker Service Survey, MGA growth and the challenges that lie ahead in 2018 with Towergate’s Chief Underwriting Officer Andy Baughan.
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NewsBroker Service Survey 2017 – Rankings revealed
The headline results of the Insurance Times Broker Service Survey 2017 are in, and the top ranked insurers have been revealed
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NewsBroker Service Survey 2016: Rankings revealed
Lorega and Covéa Insurance/LV= are brokers’ top choices for commercial and personal lines
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NewsBroker Service Survey 2015: Sterling tops ranking
Covéa-owned insurer tops Insurance Times Broker Service Survey rankings again
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NewsRevealed: The risers and fallers in the Broker Service Survey
Find out what brokers think of their key trading partners
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NewsSterling number one in Broker Service Survey 2012 for Commercial Lines
Hugely improved Arista comes second, while QBE, NIG and MMA all improve but Equity Red Star is bottom
