Survey reveals member satisfication has risen
Broker Network announced today that Spedding Goldthorpe has joined the network, following a marked increase in new member enquires.
The independent insurance broker, based in Dewsbury, West Yorkshire, focuses mainly on commercial lines.
Mark Wood, Managing Director of Broker Network said: “The pipeline of new member applications looks extremely healthy as we continue to deliver on our promises to both Members and Insurers.”
The Group also announced that it has successfully completed the acquisition of RLS Insurance Brokers (“RLS”) an independent insurance broker based in Cheshire. RLS has now joined Broker Network Insurance Brokers (“BNIB”), the Group's retail division.
Paul Roberts, Director of Acquisitions at Broker Network, said: “The addition of this business to our UK wide retail division is a testament to the validity and relevance of our acquisition strategy. RLS is a reputable broker with an emphasis on good customer service and a proactive sales driven attitude. We continue on in our pursuit of the purchase of both Member and non Member firms and we remain committed to further acquisitive growth.”
This acquisition is the first to be completed by Broker Network following the acquisition of the Group by Towergate Partnership in December 2007.
Member satisfaction survey
Alongside these achievements, Broker Network announced it has received record Member Satisfaction Survey (“MSS”) Results for 2007. The Group commissioned an independent market research consultant in an attempt to review levels of satisfaction across all of its Members in the form of a customer satisfaction survey – something the Group has been doing since 2003. In a series of detailed questions covering Insurer and Business services, the MSS showed improved scores across every single area of the business.
96% of 2007 respondents mainly or completely agreed that they get good value from their Broker Network membership. This was compared to 94% in 2006.
All of the 2007 respondents said that their membership was important, with 78% saying it was very important or indispensable.
Respondents were asked to score statements on a scale of 1 to 5 where 1 equals totally dissatisfied and 5 equals totally satisfied. Overall, a score of 3.99 was achieved as an average across every area of the business for 2007, compared to 3.94 in 2006.
Grant Ellis, Chief Executive of Broker Network, said: “We are proud to be reporting such excellent progress at Broker Network - these numbers speak for themselves. Now, we openly challenge our competitors to make the effort to continually monitor service to Members and to make public the results of such surveys. We question the ability of those “me too” networks which have recently emerged to produce similar levels of customer satisfaction. We welcome the debate should other networks feel they are able to publish similar vital information.”
