Partnership to boost home claims service.
BGL Group has appointed Cunningham Lindsey to provide claims administration and management services for the company’s home insurance customers.
The minimum two-year contract has been agreed through ACM ulr, the claims facility which supports clients with policies with BGL's brands and affinity partners.
Bob Perry, managing director of ACM ulr, said: “We are delighted to welcome Cunningham Lindsey on board. The ACM business prides itself on its high quality standards. We are dedicated to enhancing the claims journey for our customers and ensuring they benefit from efficient and professional service - both for the BGL Group’s own brands and those of our affinity partners. We feel confident that the partnership with Cunningham Lindsey will enable us to make our service even more seamless for customers in the future.”
John Jenner, chief operating officer for Cunningham Lindsey UK, added: “This is a significant new contract for our claims solutions team and builds on the success we have achieved with similar operations for other clients. We are delighted that BGL Group has chosen Cunningham Lindsey to provide this service and we look forward to expanding the scheme to provide additional client and customer benefits in the months to come."
Cunningham Lindsey has already begun the contract. It is now operating a first notification of loss administration service, supported by a 24-hour emergency helpline. The loss adjuster will also be delivering claims management and administration to the home emergency service (underwritten through ARAG), which is expected to provide a "one-stop" service to assist or resolve all urgent household claims.
The operation, based at Cunningham Lindsey’s Glasgow service centre, will enable each claim response to be individually branded, covering all BGL’s product lines, including Budget, Dial Direct and QuoteMart, as well as those of BGL’s affinity partners which include Post Office®, YES insurance and Bradford & Bingley. Cunningham Lindsey has already invested £160,000 in a new telephone system to support the contract.
Cunningham Lindsey’s managed repairs business, Oriel, will facilitate the home emergency response, where appropriate, providing guaranteed time scales.
