Broking group expands into third party call centre service in South Africa.
BGL Group has announced plans to offer external call handling services to third party organisations.
The group launched a contact centre in Cape Town in 2007, to handle a proportion of customer calls for BGL Group in-house brands such as BUDGET and ibuyeco.
Under its ‘Fusion Contact Centre Services’ brand, the Group also operates UK contact centres in Peterborough, Coventry, Peterlee and Sunderland.
The group plans to launch these new offerings to third party companies early in 2009.
It said typical target companies include those in the financial services industry and organisations seeking expertise in meeting broad-based black economic empowerment; a South African Government initiative.
David Thompson, managing director of Fusion Contact Centre Services, said: “In a global economic climate where all organisations are seeking ways to become more efficient and generate substantial savings, outsourcing non-core business functions is on the rise.
"We have been operating contact centres for more than 15 years, honing our efficiency and achieving high standards of advisor training. With a major contact centre in Cape Town, currently housing 400 telephone advisors but with capacity for a further 800, we offer huge potential for companies to harness opportunities without major financial outlay.”
