Aviva plc

What key achievement did your entry highlight?

Aviva occupies top five fleet product places within Defaqto monthly fleet competitor report. The product has a key focus on employee and business protection and keeping vehicles on the road. Supported by fast, fair and reliable claims service which is 24/7, 365 days a year and zero tolerance to fraud. Aviva successfully lobbied for legislation to change the way whiplash injuries are handled across UK – fighting on behalf of fleet managers everywhere. We create bespoke solutions reflecting customers' needs including risk management loss prevention philosophy, vehicle technology and subsequently traded by confident and empowered underwriters.

Can you share data or testimonials to back up your bid to win?

"We've been really impressed with Aviva's involvement in our Oilshield insurance scheme, which is proving to be very popular amongst Fuel Oil Distributors and Associated Trades. To have the backing of an insurer the size of Aviva brings great strength to our product. Having Matt and his dedicated team at Aviva who understand the complex risks involved with our industry has made our solution a straight-forward one." Dave Gardiner, Evergreen Insurance Services

"Direct reporting of any claims/incidents from our client's drivers to the Aviva claims department has radically improved the service provided. The claims handlers are able to ask the right and relevant questions to the driver involved, which in turn has enabled them to offer guidance to the client directly and offer assistance to other parties when appropriate. Without doubt this has had a significant improvement on reducing claim costs. From our claims perspective as a broker, this has taken away some of our workload and speeded up the process with respect to FNOL reporting. Every morning when we logon we have email from Aviva with details of any claims reported the previous day. If there were none, we still receive an email confirming 'no incidents'. It's efficient and easy. This is the way forward, and certainly helps to bring together good working relations between the policy holder and Aviva claims team." Aviva broker.

What sets your firm apart from the other shortlisted contenders?

Aviva occupies top five fleet product places within Defaqto monthly fleet competitor report. Aviva recognise vehicle technology within our pricing and are piloting new technology as it becomes available. An Aviva fleet underwriter toolbox (including for example LTA's, benchmarking reports, deposit / retro rating) and are readily available to reward clients who have embedded a loss prevention strategy.

How will you celebrate if you are the victor?

We will share the story of the success across our underwriting community and associated areas such as claims and risk management as it's a wider team effort to have been shortlisted let alone win. We will need to make sure our brokers and clients are made aware of this prestigious award and will engage our marketing areas to ensure we capitalise. But most importantly we will enjoy the success and ensure the research and pilots we are currently working on will secure more attempts at the award in the future.

Covéa Insurance

What key achievement did your entry highlight?

Our entry highlighted the exceptional work that we have done in 2019 with the development of two new propositions. This has demonstrated our commitment to fleet market, our ambition to grow and develop and our focus on delivering good customer outcomes and products to the market. These two propositions, one being entry into a very challenging (and often avoided) sector of the market to support an expert, local broker and the other being the development of a new product for a progressive MGA in another niche sector of the market.

Can you share data or testimonials to back up your bid to win?

"Covéa Insurance have been fantastic in working collaboratively with us to develop a product that truly meets the needs of our target market. It's a quality product with competitive and accurate pricing and it's grown really effectively since we launched it. Covéa have given us the freedom to trade, worked closely to improve covers and differentiate the offering, while providing invaluable oversight and support." Our MGA partner for our new niche motor fleet product.

What sets your firm apart from the other shortlisted contenders?

We're committed to maintaining our quality of service, offering face to face engagement with local, regional and national brokers and having strong insurance solutions for SME, mid-market and corporate fleets. We have empowered underwriters who are able to deliver quick, accurate and effective decisions allowing brokers to deliver a great service to their clients.

QBE

What key achievement did your entry highlight?

We believe QBE is the only insurer to offer capacity across all vehicle types insured conventionally and non-conventionally. We maintain a disciplined and sustainable underwriting approach. We are open-minded and work in partnership to develop our knowledge, with motoring organisations such as Brake, RoSPA, Confederation of Passenger Transport, Freight Transport Association, and other leading risk management providers. We are widening our claims network to provide customers with local and specialist services, as well as increasing the number of mobile and pop-up repairs to support customer choice, leading to less off-road time.

Can you share data or testimonials to back up your bid to win?

We're investing heavily in data analytics and robotics to deliver faster decisions, fair and consistent settlements, and enhanced fraud prevention, so customers don't pay the price for others' dishonesty. Where bots have been introduced, we've seen the time from claim creation to claim settlement improve dramatically. We're also working with partners on the use of telematics and camera data to the point where we can send camera data straight through to our claims team within an hour of an incident, leading to faster decisions.