The new unit will make the most of robotics, machine learning and data enrichment
’Economically, it makes sense to push interactions to a bot but, from a retention standpoint, you can be too digital,’ says global chief digital officer
‘Our customer satisfaction scores go up every time we move something from humans to AI,’ says chief executive
Insurance Times has once again teamed up with software house Applied Systems to explore digital trends, risks and opportunities impacting UKGI
Chief executive confirms that insurer’s new platforms are driven by desire to be ‘increasingly efficient and simple’ for brokers to trade with
Insurer introduces ‘venture client engine’ element to collaboration scheme, looking to build ‘eye to eye’ partnerships with startups
The insurance industry is often a weathervane for the UK economy – the government would be wise to listen to broker learnings from client conversations
’We built the tool specifically for insurers and we believe it represents the next milestone in insurance analytics and insurance business management,’ says global proposition leader
’Those insurers that don’t invest or haven’t invested in this sort of technology will be left behind, if they haven’t been already,’ says head of claims counter fraud
’AI’s potential to transform claims management is undeniable, but turning potential into reality requires clear investment strategies,’ says deputy chief executive
’We’re clear on where we want to go in terms of strategy and growth, but we’re going to do it in a way that’s informed by broker feedback and input,’ says specialist insurer’s head of distribution
’The insurance industry recognises AI’s potential, but the lack of in-house expertise remains a significant hurdle,’ says associate insurance analyst
According to TechUK, more than 400,000 articles about artificial intelligence were published in UK media across 2023 – but how is the insurance sector seeking to underwrite uncharted tech tools such as robotics and virtual reality worlds?
’With agentic risk digitisation, we have substantially increased the capability of our platform to digitise the highest complexity transactions,’ says chief operating officer
In 2023 we launched our inaugural Insurtech 50 report, produced exclusively by Insurance Times and based on data provided by business management consultancy Oxbow Partners.
This report collates a portfolio of the 50 most innovative UKGI insurtechs that insurers and brokers should have on their partnership radar, based on specific criteria defined by Insurance Times to reflect the needs and interests of our readership.