Analysis

Would I lie to you?

By 2024-10-17T07:00:00

voice recognition

Technology is playing a greater role in insurance operations, with the use of voice analytics gaining traction in claims functions

At the heart of many fictional spy drama showdowns is some form of lie detection technology. However, the insurance industry is increasingly using this type of tool when it comes to rooting out suspicious claims.

Manjit Rana, executive vice-president for the UK and Europe, Middle East and Africa at voice recognition analysis firm Clearspeed, told Insurance Times that modern day lie detection technology can deliver tangible benefits for insurers and their clients when it comes to claims.

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