Story of the Day
News Analysis
Ombudsman complaints reveal insurers are still struggling with claims
Customers must be placed at ‘the heart of the claims process’ if insurers are to instigate a turnaround in complaints, says market intelligence firm
News Analysis
Ogden rate change causes overcompensation concerns for insurers
The government’s spring clean of the personal injury discount rate puts scrutiny on compensation see-saw, with market commentators dwelling on drivers for over and undercompensation
News Analysis
The Big Question: Following M&A, how do leadership changes impact company culture and staff retention?
With M&A still a prominent feature of the insurance market, firms must take people considerations into account within these processes because senior staff exits post-acquisition can have organisational ramifications
News Analysis
In Focus: What role do broker schemes play in supporting affinity and membership groups?
Membership groups often have very specific insurance needs that brokers seek to address through scheme propositions – but how is this approach beneficial for brokers?
News Analysis
Broker schemes data reveals lines with ‘consistent growth in earning value’
The commission brokers earned from commercial combined lines increased 33% year-on-year, equivalent to an uplift of £1.24m
News
Brown and Brown’s M&A strategy is ‘alive and kicking’ despite integration focus for 2025
UK retail chief executive confirms that broker is set ‘to focus on a smaller number of larger deals’ this year as it develops ‘really healthy pipeline’
News
Is the industry missing a chance to use social media as a talent attraction tool?
‘Social media’ is ‘critical’ for attracting younger talent from low socioeconomic backgrounds, says performance and leadership manager
IT Interview
Darren Galloway: Broker service key for newly launched MGA
’We’re trying to bring together traditional underwriting, traditional service [and] access to highly experienced and knowledgeable underwriters, but with a modern spin,’ says managing director
News
Markel aims at better service by balancing hybrid working with broker demands
’Brokers have faced challenges with insurer responsiveness since the pandemic, but Markel is committed to getting this right,’ says divisional director
News Analysis
James Kruger: Industry must develop a sense of adventure as client demands increase
Capgemini’s UK head of insurance divulges his firm’s top insurance trends for 2025
News Analysis
Tackling ‘lack of understanding’ about insurance is vital in war for talent
Panellists and attendees at Insurance Times’ Broker CEO Forum 2024 discussed the need for ‘reimagined and redreamed initiatives’
IT Interview
Luisa Barile: ManyPets targeting growth in lucrative UK market
’We have a very clear plan on growing the UK and [are] now focusing on capturing that growth,’ says group chief executive
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