Claims
News
Motorists see biggest annual fall in car insurance premiums since 2014
The trend has been largely driven by ‘easing claims inflation and frequency’
News
Revealed: Insurance Times Claims Excellence Awards finalists 2025
The awards are designed to recognise the best and brightest in the UK insurance claims sector
News
Insurance industry responds to large fire that shut Heathrow Airport
Travellers have been urged to get in touch with their insurers if they need to
IT Interview
Dan Saulter: Growth remains on the agenda as Davies sets out 2030 targets
Chief executive confirms that organic growth is the professional services firm’s main growth lever for the next five years – however M&A is not off the table if a deal is ‘complimentary to our strategic objectives’
Sponsored Content
The role of flexibility and mentoring in underpinning a claims career – Gallagher Bassett
Amy Fallows, claims team leader at Gallagher Bassett, details her career journey to date in the insurance sector and what tools have supported her to flourish
News
Insurer service up significantly but still ’much room for improvement’
’Many insurers have worked hard to improve and this seems to have been given greater impetus as competition increases,’ says managing director
News Analysis
Briefing: Continued flood risk brings possible property protection gap to the forefront
A new protection gap between insured and uninsured property losses, driven by flooding in the UK, means it is more important than ever for brokers to be proactive when supporting clients
IT Interview
Parisa Kheradmand: Claims Excellence Young Achiever Award winner on ‘championing inclusion’
’This award reminds me that I am enough – just as I am – and that my contributions are worthy of recognition and are valued,’ says marine surveyor and MCL adjuster
News
Allianz issues EV battery warning after £6.5m spent to cover fires
’The severity and financial impact of lithium-ion battery fires are considerable,’ says head of motor trade
News
MGA warns that no win, no fee firms threaten insurers’ stability
’Without stricter regulation, these firms will continue to drive up costs, create unnecessary complexity and undermine consumer confidence,’ says claims director
News
High Five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 3 to 7 February 2025
News
Claims Excellence Awards 2025: Top tips for entries
Insurance Times collates advice from judges and the editorial team on how to best pitch awards entries
News
Holiday hustler caught after £61,000 Covid scam
’His sentencing and upcoming confiscation proceedings demonstrate our commitment to bringing insurance fraudsters to justice,’ says detective constable
News Analysis
Navigating the rising costs and challenges of pet insurance
‘The lack of standardised pricing’ in the pet insurance market ‘makes it difficult for insurers to forecast claims and for customers to understand costs’, says new trade association founder
News Analysis
The spread of social inflation and its impact on insurance
’This is not ambulance-chasing companies, it is a much bigger social drive than that and we don’t see an end to that,’ says partner
News
Crash for cash gang caught after pocketing £320,000 in fake claims
’Crash for cash fraud doesn’t go unnoticed by the insurance industry or law enforcement and we will work collaboratively to root out organised crime,’ says detective sergeant
News
Insurers awarded as London market claims performance at decade high – Gracechurch
’Many insurers are delivering what brokers and insureds need – responsiveness, expertise, with proactive communication,’ says managing director
News Analysis
Ombudsman complaints reveal insurers are still struggling with claims
Customers must be placed at ‘the heart of the claims process’ if insurers are to instigate a turnaround in complaints, says market intelligence firm
News
Allianz makes c-suite hire as it merges personal and commercial claims teams
’This is an exciting time for us as we unify our business to leverage the strength of Allianz,’ says chief executive
News Analysis
Briefing: New Year resolutions brokers should stick to for 2025
Chief executive details three insurance linked resolutions for brokers this year, centred on adopting a longer-term view of risk and emphasising community ties
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