Claims
News Analysis
Briefing: Continued flood risk brings possible property protection gap to the forefront
A new protection gap between insured and uninsured property losses, driven by flooding in the UK, means it is more important than ever for brokers to be proactive when supporting clients
IT Interview
Parisa Kheradmand: Claims Excellence Young Achiever Award winner on ‘championing inclusion’
’This award reminds me that I am enough – just as I am – and that my contributions are worthy of recognition and are valued,’ says marine surveyor and MCL adjuster
News
Allianz issues EV battery warning after £6.5m spent to cover fires
’The severity and financial impact of lithium-ion battery fires are considerable,’ says head of motor trade
News
MGA warns that no win, no fee firms threaten insurers’ stability
’Without stricter regulation, these firms will continue to drive up costs, create unnecessary complexity and undermine consumer confidence,’ says claims director
News
High Five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 3 to 7 February 2025
News
Claims Excellence Awards 2025: Top tips for entries
Insurance Times collates advice from judges and the editorial team on how to best pitch awards entries
News
Holiday hustler caught after £61,000 Covid scam
’His sentencing and upcoming confiscation proceedings demonstrate our commitment to bringing insurance fraudsters to justice,’ says detective constable
News Analysis
Navigating the rising costs and challenges of pet insurance
‘The lack of standardised pricing’ in the pet insurance market ‘makes it difficult for insurers to forecast claims and for customers to understand costs’, says new trade association founder
News Analysis
The spread of social inflation and its impact on insurance
’This is not ambulance-chasing companies, it is a much bigger social drive than that and we don’t see an end to that,’ says partner
News
Crash for cash gang caught after pocketing £320,000 in fake claims
’Crash for cash fraud doesn’t go unnoticed by the insurance industry or law enforcement and we will work collaboratively to root out organised crime,’ says detective sergeant
News
Insurers awarded as London market claims performance at decade high – Gracechurch
’Many insurers are delivering what brokers and insureds need – responsiveness, expertise, with proactive communication,’ says managing director
News Analysis
Ombudsman complaints reveal insurers are still struggling with claims
Customers must be placed at ‘the heart of the claims process’ if insurers are to instigate a turnaround in complaints, says market intelligence firm
News
Allianz makes c-suite hire as it merges personal and commercial claims teams
’This is an exciting time for us as we unify our business to leverage the strength of Allianz,’ says chief executive
News Analysis
Briefing: New Year resolutions brokers should stick to for 2025
Chief executive details three insurance linked resolutions for brokers this year, centred on adopting a longer-term view of risk and emphasising community ties
News Analysis
Ogden rate change causes overcompensation concerns for insurers
The government’s spring clean of the personal injury discount rate puts scrutiny on compensation see-saw, with market commentators dwelling on drivers for over and undercompensation
Sponsored Content
Bridging the credibility gap with claimants – E2E
Sponsored content: Eddie Longworth, chief executive at E2E Total Loss Claims Management, discusses how the claims sector can utilise Consumer Duty to build trust with the paying public
News
DWF snaps up Gallagher Bassett’s UK chief executive for senior claims role
’I look forward to working with the talented professionals at DWF to further enhance our claims management services,’ says appointee
News Analysis
Briefing: Ifed celebrates 2024 custodial sentence success as it firms up 2025 operations
Tom Hill, detective chief inspector at the City of London Police’s Insurance Fraud Enforcement Department, rounds up the department’s 2024 activity and spotlights its focuses for 2025
News
Which? demands FCA action as insurers ‘fail to meet’ Consumer Duty standards
’Too many people are having their claims rejected and enduring appalling treatment at the hands of insurance companies,’ says director of policy and advocacy
News
Fronting insurer appoints new head of claims
’He has an excellent track record and is well respected as an expert in managing complex multinational claims,’ says chief executive
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