Insurer 'deeply disappointed' with Ministry of Justice response
Roy Hebburn, divisional claims manager (technical) said:: “The Ministry of Justice response to the consultation is deeply disappointing. It is difficult to conclude that the outcome is anything other than politically motivated and that the well balanced consultation paper has fallen prey to vested interests.
“To restrict the 'new process' to non-disputed RTA claims up to £10,000 is unambitious and a great opportunity to deliver faster compensation at reasonable cost has been missed. Neither claimants nor the premium paying public are winners here. The prospect of tactical manoeuvring has not been laid to rest and disproportionality in costs in low level personal injury claims will, we fear, remain a feature.
“Allianz will work hard on its philosophy of putting the claimant at the centre of the process and delivering fair compensation and rehabilitation in a timely and cost effective fashion. To that end, our MoJ pilot for fast tracking investigation and PI claim handling will continue to ensure we are able to meet the reduced parameters but to say that we are under whelmed would not put the case too highly.”
